BetGames Privacy Policy – How We Protect Pakistan Players' Data

1Who We Are

BetGames operates betgames.life, an online casino and sports betting platform built specifically for Pakistani players. When this Privacy Policy refers to "BetGames", "we", "us" or "our", it refers to the organisation responsible for operating betgames.life and processing the personal data of registered players.

BetGames acts as the data controller for all personal information collected through betgames.life — meaning we determine how and why your data is processed. If you have any questions about how your data is handled, or wish to exercise any of the rights set out in Section 9 of this policy, you can reach us through the contact details in Section 13.

2Data We Collect

BetGames collects only the information required to provide a safe, functional and legally compliant betting service to Pakistani players. The categories of personal data we collect are detailed below.

2.1 Account Registration Data

When you create a BetGames account, we collect:

• Full legal name;
• Date of birth (to verify that you are 18 or older);
• Pakistani mobile number;
• Email address;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

When identity verification is required — typically before processing withdrawals above Rs 25,000 — BetGames may collect:

• Copy of a government-issued photo ID (CNIC, passport or driving licence);
• Proof of payment method ownership (e.g., Easypaisa or JazzCash account screenshot);
• Selfie with ID document, if specifically requested.

2.3 Financial Transaction Data

For every deposit and withdrawal on BetGames, we record:

• Transaction amount in PKR;
• Payment method used (e.g., Easypaisa, JazzCash, bank transfer);
• Transaction reference numbers;
• Timestamps of all transactions.

BetGames does not store full card numbers. Card payments are handled by certified payment processors and only tokenised card references are retained by BetGames.

2.4 Betting and Gaming Activity Data

BetGames records a complete history of your activity on the platform, including:

• All bets placed — game, stakes, odds, outcome and timestamp;
• Live casino session history;
• Bonus claims and wagering progress;
• Referral programme activity.

2.5 Technical and Device Data

BetGames automatically collects certain technical data when you access betgames.life:

• IP address;
• Device type, operating system and browser;
• Session duration and pages visited;
• Referring URL (if accessed via a link).

3Why We Collect Your Data

BetGames processes your personal data for the following specific purposes:

4Legal Basis for Processing

BetGames processes your personal data under the following legal grounds depending on the purpose:

• Contractual necessity: Processing your account data, payment transactions and bet history is necessary to fulfil the contract between you and BetGames — i.e., to provide the betting services you have registered for.
• Legal obligation: Age verification, identity verification and transaction record-keeping are required by applicable compliance and anti-money laundering obligations.
• Legitimate interests: Fraud detection, security monitoring and platform performance improvements are carried out on the basis of BetGames' legitimate interest in operating a secure and reliable platform. This interest is balanced against your privacy rights and does not override them.
• Consent: Where BetGames sends you optional marketing communications about promotions or new features, this is done on the basis of your explicit consent, which you can withdraw at any time from your account settings or by contacting support.

5Payment Data & PKR Transactions

BetGames handles Pakistani Rupee transactions through local payment partners, including Easypaisa, JazzCash, NayaPay, SadaPay and domestic bank transfer (IBFT). The specific data handling practices for payments are as follows:

5.1 Mobile Wallet Payments (Easypaisa / JazzCash / NayaPay / SadaPay)

When you deposit or withdraw via a mobile wallet, BetGames records the transaction reference number, amount in PKR, mobile number associated with the wallet and timestamp. BetGames does not have access to your mobile wallet PIN, password or any internal wallet data beyond what is needed to confirm the transaction.

5.2 Bank Transfer (IBFT)

For bank transfers, BetGames records the bank name, account title (as provided by the player), transaction reference and amount. Full account numbers are not stored by BetGames beyond the period required to process the transaction.

5.3 Card Payments (Visa / Mastercard)

Card payments are processed by certified payment service providers. BetGames does not store full card numbers at any point. Only a tokenised reference is retained for the purpose of future withdrawal processing to the same card. Card CVVs are never stored under any circumstances.

6Cookies & Tracking Technologies

BetGames uses cookies and similar technologies on betgames.life to support platform functionality and improve the user experience. Below is a clear breakdown of what is used and why.

6.1 Strictly Necessary Cookies

These cookies are essential for the BetGames platform to function. They maintain your login session, remember your language preference and support secure payment processing. These cannot be disabled without breaking core functionality.

6.2 Performance Cookies

BetGames uses anonymous performance data to understand how players use the platform — which pages are visited most, where players encounter errors, and how load times vary across devices and network types in Pakistan. This data is aggregated and cannot identify you individually.

6.3 Functional Cookies

Functional cookies remember your preferences such as display settings, preferred game filters and last-visited sections. They make repeated visits to BetGames faster and more convenient without requiring you to re-configure settings each time.

6.4 Marketing Cookies

BetGames may use marketing cookies to understand which promotional campaigns are most relevant to registered players. These cookies are only set with your consent and can be withdrawn from account settings at any time. BetGames does not use third-party advertising networks to serve adverts on external sites.

7Data Sharing & Third Parties

BetGames does not sell your personal data to any third party. Data sharing with outside organisations is limited to the specific circumstances described below, and only to the extent necessary for each purpose.

7.1 Payment Processors

To process your PKR deposits and withdrawals, BetGames shares necessary transaction data with payment partners including Easypaisa, JazzCash, NayaPay, SadaPay and domestic banking partners. These partners process only the data required to execute the transaction and are bound by their own privacy and security standards.

7.2 Identity Verification Services

Where automated identity verification is used, BetGames may share KYC documents with certified verification service providers. These providers verify the authenticity of your documents and return a pass/fail result to BetGames. Document images are not stored by third-party providers beyond the verification process.

7.3 Fraud Prevention & Compliance

BetGames may share account and transaction data with fraud prevention services and, where legally required, with relevant regulatory or law enforcement bodies. Such sharing is conducted only on the basis of a specific legal obligation or court order.

7.4 Technology Service Providers

BetGames uses cloud infrastructure, database and communications service providers to operate the platform. These providers process data on BetGames' behalf under strict data processing agreements and may not use your data for their own purposes.

8Data Retention

BetGames retains personal data for as long as is necessary for the purpose for which it was collected, or as required by applicable legal or compliance obligations. The following retention periods apply:

When data is no longer required and the retention period has expired, it is securely deleted or anonymised. Anonymised aggregate data (e.g., overall game popularity statistics) may be retained indefinitely as it cannot be used to identify any individual.

9Your Rights Over Your Data

As a BetGames player, you have meaningful rights over the personal data we hold about you. These rights can be exercised by contacting BetGames support at any time via Live Chat or email. BetGames will respond to data rights requests within 30 days.

10Data Security

BetGames implements multiple layers of technical and operational security to protect your personal data from unauthorised access, disclosure or misuse.

10.1 Technical Safeguards

• All data in transit is encrypted using TLS 1.2 / 1.3 protocols;
• Data at rest is encrypted using AES-256 standards;
• Passwords are stored as salted cryptographic hashes — BetGames staff cannot read your password;
• Database access is restricted to authorised personnel via multi-factor authentication;
• Regular penetration testing and vulnerability assessments are conducted on BetGames infrastructure.

10.2 Operational Safeguards

• Access to player data is granted only on a need-to-know basis;
• All staff with access to personal data are subject to confidentiality agreements;
• Security training is provided to all relevant staff;
• Suspicious account activity triggers automated alerts for human review.

10.3 Data Breach Response

In the unlikely event of a data breach that poses a risk to affected players, BetGames will notify those players directly via their registered email address as promptly as possible. The notification will explain what data was affected, what actions BetGames has taken and what steps you may wish to take to protect yourself.

11Children's Privacy

BetGames does not knowingly collect, store or process personal data belonging to individuals under 18 years of age. The BetGames platform is intended exclusively for adult players aged 18 and above. Age verification is conducted during the account registration process and, where required, through KYC document checks.

If BetGames discovers that an account has been created by or on behalf of an under-age individual, the account will be suspended immediately, all associated personal data will be deleted (subject to any mandatory legal retention obligations), and the real money balance will be returned to the depositing payment source.

If you have reason to believe that a minor has accessed BetGames, please contact us immediately using the details in Section 13. We treat all reports of under-age access as a priority.

12Changes to This Privacy Policy

BetGames may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made to this policy, BetGames will notify registered players via the email address on their account at least 14 days before the changes take effect.

The date of the most recent update is always shown at the top of this page. If you continue to use BetGames after a notified policy update, this constitutes acceptance of the revised Privacy Policy. If you do not accept the revised policy, you should close your account and cease using the platform before the effective date of the changes.

For non-material changes — such as corrections to typos or clarifications that do not affect how your data is actually used — BetGames may update the policy without individual notification, updating only the "Last updated" date at the top of the page.

13How to Contact Us About Privacy

For any questions, concerns or requests relating to this Privacy Policy or your personal data, please contact the BetGames data protection team through any of the following channels. We respond to all privacy-related enquiries within 5 business days.

When submitting a data rights request, please include your full name as registered on your BetGames account and your registered email address or mobile number so we can verify your identity before disclosing or modifying any personal data.